Support

WE USUALLY REPLY WITHIN 48 HOURS

Need help?

Found a bug, have a feature idea, or something's not working? We read every message.

Email Support

Frequently asked questions

Are my documents private?

Yes. Your files stay on your device — scanning, conversion, OCR and editing all run locally, and nothing you create is uploaded to us. The App collects only anonymous usage statistics (via Google Firebase) and shows ads in the free version — ads never see your documents. See the Privacy Policy.

What's free and what's Premium?

Scanning, importing, editing (markup, text, signatures, page numbers, organizing pages) and sharing are free and unlimited. Premium unlocks the conversion tools — Word, Excel, PowerPoint and Image to PDF, Compress, Merge, PDF to JPG and PDF to Text — plus OCR, watermarks, password protection and file-size reduction. On a locked feature you can also watch a short ad to use it once for free.

Why do I see ads, and how do I remove them?

The free version is supported by ads so the core features can stay free for everyone. Ads never see or scan your documents. Upgrading to Premium removes all ads instantly.

I watched an ad but the feature didn't unlock.

The ad has to play to the end — closing it early cancels the unlock. Ad unlocks are also limited to a few per day; once the limit is reached, only the Premium option is offered until the next day. If the ad won't load at all, check your internet connection and try again.

How do I scan a document?

Tap Scan on the home screen and point your camera at the document. Edges are detected automatically, and you can capture multiple pages before saving them together as one PDF.

How do I subscribe or restore a purchase?

Tap PRO or Go Premium in the App to see the plans. If you already subscribed — for example on another device — tap Restore on the purchase screen while signed in with the same Apple ID. If it still doesn't restore, email us with your approximate purchase date.

How do I cancel my subscription?

Subscriptions are managed by Apple: open your device's Settings → your Apple ID → Subscriptions, select the App and tap Cancel. You keep Premium until the end of the paid period. The App's Settings → Manage Subscription row takes you there directly. Refund requests go through reportaproblem.apple.com.

OCR or a conversion didn't come out perfectly. Why?

Results depend on the quality and layout of the original document. Try rescanning with better lighting, flattening the page, or using a clearer source file. Always keep a backup of important documents.

How do I password-protect a PDF?

Open the file's (more) menu and choose Set Password. Anyone opening the file will then need the password. You can remove the password the same way — as long as you know it, so store it safely.

How do I delete a document?

Tap the (more) button on a file, then Delete. You can also long-press to select multiple files and delete or share them together.

When emailing, it helps to include